Privacy Policy

Last updated: January 1, 2026

This Privacy Policy describes how Lumielle Spa ("Lumielle", "we", "us", or "our") collects, uses, discloses and protects your information when you visit our website at https://lumiellehq.store (the "Site") or use our services. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

• Information you provide: Your name, email address, phone number, company name and any message details you submit through our contact form or by email.
• Automatically collected data: IP address, browser type, device information, pages visited, referring URLs and the date and time of your visit.
• Cookies and usage data: Information gathered through cookies and similar technologies as described in Section 4.

2. How We Use Information

Lumielle Spa uses the information we collect for the following purposes:

• To respond to your inquiries and provide requested information or quotes.
• To deliver, maintain and improve our software, web and digital services.
• To communicate with you about projects, updates and relevant offers (where permitted).
• To analyze Site usage and enhance user experience and performance.
• To detect, prevent and address technical issues, fraud or security incidents.
• To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable law (such as the EU/UK GDPR) requires it, we process personal data on the following bases: your consent; the performance of a contract with you; our legitimate business interests; and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

4. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to remember your preferences, understand how the Site is used and improve our services. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly without them.

5. How We Share Information

We do not sell your personal information. Lumielle Spa may share information only in the following limited circumstances:

• Service providers: Trusted vendors who help us operate our Site and business (e.g., hosting, analytics, email delivery), bound by confidentiality obligations.
• Legal requirements: When required to comply with applicable law, regulation, legal process or enforceable governmental request.
• Business transfers: In connection with a merger, acquisition or sale of assets, subject to this Privacy Policy.
• With your consent: When you have given us permission to do so.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 12. We will respond in accordance with applicable law.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us: